Report a Side Effect or Product Quality Complaint
To keep patients safe, it is vital that the highest possible quality is maintained with our products. If you have experienced an unwanted effect or quality issue, please let us know.
drug.safety@mydawa.comWhat to Report
Definitions of reportable events
A side effect or adverse event is any unwanted medical occurrence in a patient who has been given a pharmaceutical product that may have been caused by treatment with the product.
Product quality complaints relate to a physical issue with a pharmaceutical product or a device and/or its packaging — for example, a broken seal, unusual appearance, or suspected contamination.
Information to Include in Your Report
Provide as much detail as possible to help our pharmacovigilance team
- Contact information (name, phone number or email)
- Age of the patient who experienced the effect
- Product name and dosing information
- Batch / Lot number (found on the packaging)
- Date you experienced the side effect or quality concern
- Detailed description of the side effect or quality concern
Submit Your Report
Write to our dedicated drug safety team with the information above. We review every report and take patient safety very seriously.
drug.safety@mydawa.com
Scan QR to Download the
MYDAWA Mobile App
-
Buy medicines and health products
-
Book appointments
-
Consult with doctors online
-
Learn health tips
Authorized Pharmacy
MYDAWA is a registered pharmacy governed by the Pharmacy and Poisons Board of Kenya; PPB (K) Health Safety code P0940
